Refund policy

REFUND POLICY

Refund requests are reviewed on a case by case basis. The refund policy as described in the Refund Policy does not serve as a guarantee of refund. Multiple factors are taken into consideration, of which may include (but not limited to): amount of followers received, date of purchase, date of order fulfillment, events of force majeure, contract period binding, payment type (one time payment or if applicable, subscription), order type as defined by the Customer versus order delivery as serviced by the Company.

REFUNDS DUE TO UNEXPECTED SERVICE

Should the customer request a refund on the basis that the service is not as expected, the Company are able to fulfil such refund requests at its sole discretion.

REFUNDS DUE TO UNTIMELY CANCELLATION

Should the Customer enter an additional billing agreement with the Company that renders the first billing agreement obsolete, the Customer may be double-charged by mistake. In such instance, the Company shall always endeavor to refund the Customer in a reasonable timeframe as determined by the Company.

REFUND CONTACT

If you believe you should be issued a refund, please reach out to our support team with full details of your request after logging in to your Socialbuss® account. While we strive to be as fair as possible when reviewing a refund request, please keep in mind that refunds are usually provided only in extreme circumstances.